Terms and Conditions
These terms and conditions (the "Terms and Conditions") govern the use of www.solaceorigins.com (the "Site"). This Site is owned and operated by Solace Origins. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Solace Origins and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Age Restrictions
The minimum age to use our Site is 16 years old. By using this Site, users agree that they are over 16 years old. We do not assume any legal responsibility for false statements about age.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- Harass or mistreat other users of our Site;
- Violate the rights of other users of our Site;
- Violate the intellectual property rights of the Site owners or any third party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent; or
- Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
User Contributions
Users may post the following information on our Site:
- Photos;
- Public comments;
- Feedback via forms or direct messages, which may be featured with consent (e.g. customer quotes);
- Users cannot contribute: Items for sale;
- Users cannot contribute: Independent blog posts or unsolicited content; and
- Users cannot contribute: Inappropriate, offensive, or promotional material unrelated to Solace Origins.
By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.
Accounts
When you create an account on our Site, you agree to the following:
You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
- Solace Origins offers a curated collection of natural, non-toxic, and eco-conscious cleaning products designed to care for your home and your well-being..
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
User Goods and Services
Our Site allows users to sell goods and services. We do not assume any responsibility for the goods and services users sell on our Site. We cannot guarantee the quality or accuracy of any goods and services sold by users on our Site. However, if we are made aware that a user is violating these Terms and Conditions, we reserve the right to suspend or prohibit the user from selling goods and services on our Site.
Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.
To cancel your subscription, please follow these steps: Cancellation Terms:
You may cancel your subscription at least 48 hours before your next billing date to avoid being charged for the next cycle.
Cancellations made after the cutoff will apply to the following cycle.
You can cancel directly via your account dashboard or by contacting us at support@solaceorigins.com
There are no cancellation fees — you're free to pause, skip, or stop your subscription at any time.
Pause or Edit Options:
You may also pause deliveries, skip a shipment, or change your frequency at any time through your account or by email.
Payments
We accept the following payment methods on our Site:
- Credit Card;
- PayPal;
- Debit; and
- Direct Debit.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- Local Pickup – Free from Coolum Beach
Unit 3 / 39 Link Crescent, Coolum Beach QLD
Mon–Fri: 8:00 AM – 4:30 PM | Sat: 8:30 AM – 1:00 PM;
- Standard Shipping (Australia) – 2–7 business days. Flat rate or calculated at checkout;
- Express Shipping (Australia) – 1–3 business days Premium fee applies; or
- International Shipping – To USA, EU, and Croatia. Delivery times and fees will vary by country.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and public holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside Australia your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Refunds
Refunds for Goods
Refund requests must be made within 10 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
- Good is broken;
- Good does not match description;
- Good is the wrong size;
- Good does not meet the purchaser's expectations; or
- Allergic reaction, incorrect item received, or manufacturing fault.
Refunds do not apply to the following goods:
- Used or opened cleaning products (for hygiene and safety reasons);
- Custom or made-to-order products (e.g., bundles or gift hampers);
- Sale or clearance items;
- Digital guides or downloads (if you offer eco cleaning checklists, etc.); and
- Tools or cloths that have been used (e.g., microfiber cloths, gloves).
Returns
Returns can be made in person at the following location(s):
Unit 3 / 39 Link Crescent, Coolum Beach QLD 4573
Business Hours: Mon–Fri: 8:00 AM – 4:30 PM.
Returns can be made by mail. To return a good by mail, follow the following procedure:
Email us at support@solaceorigins.com with your order number, the item(s) you want to return, and your reason for return.
Wait for our return approval confirmation and instructions.
Carefully repackage the item(s) in original packaging (unopened/unused if applicable).
Address your return to:
Solace Origins Returns
Unit 3 / 39 Link Crescent, Coolum Beach QLD 4573
Ship via your preferred courier or postal service.
Once we receive and inspect the return, we’ll issue a refund or replacement within 5–10 business days, if approved.
Guarantees
The following guarantees apply to our Site:
- 14-Day Satisfaction Guarantee.
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Solace Origins and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Solace Origins and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Queensland.
Additional Terms
- Limitation of Liability
Solace Origins is not liable for any damages or harm resulting from misuse of products or failure to follow provided instructions. Use products as directed and consult with a professional if you have concerns related to allergies or sensitivities.
Product Use Disclaimer
Our products are crafted using natural, non-toxic ingredients, but reactions can vary by individual. Always patch-test before full use. Solace Origins makes no medical or dermatological claims.
Intellectual Property
All content on this website including product descriptions, images, branding, and written materials is the property of Solace Origins and may not be copied, reproduced, or used without written permission.
Force Majeure
We are not responsible for delays or failures caused by events beyond our control, such as natural disasters, shipping delays, or acts of government.
Changes to Terms
Solace Origins reserves the right to update or modify these terms and policies at any time.
Continued use of the site signifies acceptance of those changes..
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
support@solaceorigins.com
3/39 Link Crescent Coolum Beach 4573
You can also contact us through the feedback form available on our Site.
Effective Date: 19th day of April, 2025